What happens when an invoice is unpaid?

Recurring Services: When an invoice is due, our system will automatically charge the billing information on file. If the payment does not process, the system will attempt to bring your account current three more times – days 1, 3, and 5 after the due date. You will receive an email informing you anytime a payment fails.


Recurring invoices that are unpaid beyond 5 days past the due date may have a late fee of $25 assessed and the following will occur: 


If the unpaid service is a maintenance/care plan, then those services will not be performed during that period of time.


If the unpaid service is the core service plan, then the site will be suspended – meaning the website is placed in a temporary “Under Maintenance Mode”.  If the core service balance is not brought current within 30 days of the due date, website services are terminated – meaning the site files are removed, domains are moved to a “non-renewal” status, and the email and hosting accounts are closed.


Project Invoices: All project fees are due and payable upon receipt of invoice, including those for any stock photography or other purchased materials authorized for the project. Unless otherwise specified, a $25 late fee will apply monthly. Final payment is required before any files will be released or made publicly available on the Internet.