Frequently Asked Questions Archives | HYPERQUAD, LLC

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832.612.2800
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Account / Orders / Billing

6

How do I cancel service?
How do I recover my password to my Account Manager
How do I recover my password to my website manager?
What access do I have to my website content?
What happens when an invoice is unpaid?
When are invoices issued?

Core Services

21

Is my website automatically backed up?
Will I have access to site analytics or site reports?
Do I need to upgrade to one of the other SSL Certificate options?
How will people know my site is secure?
My website services includes an SSL certificate without an additional fee? The catch?
What are the benefits of using an SSL certificate?
What are the differences in the SSL certificate upgrades?
What is an SSL certificate?
How do core package upgrades / downgrades work? Is there a fee?
What is managed web hosting?
What kind of security measures and performance expectations come standard?
Are all domain name extensions included in the core package?
Are my registration details posted publicly?
Can I have more than one domain name?
Can I register any domain extension?
Can I register my domain myself elsewhere?
Is there a limit on how long or short my domain can be?
Is there really no extra charge for my domain name?
What are some considerations or recommendations when selecting a domain name?
What is a domain name?
Who owns my website’s domain name?

Email & Productivity

4

How do I add / remove / modify email accounts and mail forwards?
What is Google Workspace / Productivity and how much do these services cost?
What is HQ Webmail and how much do these services cost?
What is Microsoft 365 (Formerly Office 365) and how much do these services cost?

Frequently Asked Questions

9

What access do I have to my website content?
What does the process of website development look like?
What features are considered “standard”?
What is HQ Webmail and how much do these services cost?
Do I need to upgrade to one of the other SSL Certificate options?
How will people know my site is secure?
What kind of security measures and performance expectations come standard?
Is there really no extra charge for my domain name?
Who owns my website’s domain name?

Referral Program

4

How do I find my affiliate URL?
How does the HYPERQUAD referral program work?
How long does it take for my referral credit to show up in my account?
I’m expecting an account credit for a referral but it hasn’t shown up yet.

Website Development

10

Can you build a website for my specific industry?
How much does integrating a payment processor cost?
How much freedom do I have in feature requests?
Is website development a one-time fee?
What are some of the different setups to sell online?
What does the process of website development look like?
What features are considered “standard”?
What is meant by “Customized Website Development”?
What kind of features can my site include?
What options are there to accept payments on my site?

Website Maintenance

7

Do I really need to worry about software updates & patching?
Are there discounts for being on a paid maintenance/care plan?
Is my website automatically backed up?
Is security scanning available for my website?
What happens when I need to update my site?
What is the Search Engine Tool?
Will I have access to site analytics or site reports?

Website Security

1

Is security scanning available for my website?

Domain Names

10

Are all domain name extensions included in the core package?
Are my registration details posted publicly?
Can I have more than one domain name?
Can I register any domain extension?
Can I register my domain myself elsewhere?
Is there a limit on how long or short my domain can be?
Is there really no extra charge for my domain name?
What are some considerations or recommendations when selecting a domain name?
What is a domain name?
Who owns my website’s domain name?

Managed Web Hosting

5

Is my website automatically backed up?
Will I have access to site analytics or site reports?
How do core package upgrades / downgrades work? Is there a fee?
What is managed web hosting?
What kind of security measures and performance expectations come standard?

SSL -Security Certificates

6

Do I need to upgrade to one of the other SSL Certificate options?
How will people know my site is secure?
My website services includes an SSL certificate without an additional fee? The catch?
What are the benefits of using an SSL certificate?
What are the differences in the SSL certificate upgrades?
What is an SSL certificate?

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Frequently Asked Questions

Frequently Asked Questions

What access do I have to my website content?
What does the process of website development look like?
What features are considered “standard”?
What is HQ Webmail and how much do these services cost?
Do I need to upgrade to one of the other SSL Certificate options?
How will people know my site is secure?
What kind of security measures and performance expectations come standard?
Is there really no extra charge for my domain name?
Who owns my website’s domain name?

PO BOX 701, Richmond, TX - 77406

Phone: 832.612.2800
Email: [email protected]

Our Local Service Area

Atascocita, Beasley, Brookshire, Bryan, Cinco Ranch, College Station, Conroe, East Barnard, Fulshear, Humble, Katy, Mission Bend, Missouri City, Navasota, Needville, Orchard, Richmond, Rosenberg, Simonton, Sugar Land, The Woodlands, Wallis, Wharton

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